Relax at Westgate Smoky Mountain Resort & Water Park in Gatlinburg, TN. Enjoy pools, a spa, water park, free Wi-Fi, pet-friendly rooms, and nearby Dollywood.
Guests appreciate the scenic mountain setting and wide range of amenities, though some note occasional inconveniences with onsite sales efforts and pool access.
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Rooms, shared spaces, dining and exterior — grouped so you can skim quickly.
Westgate Smoky Mountain Resort & Water Park sits on the mountainside in Gatlinburg, Tennessee, offering a blend of modern villas and mountain cabin-style accommodations. Guests can enjoy relaxed living spaces equipped with Wi-Fi and, in some units, kitchens, providing a convenient base for families and longer stays. The resort operates with a practical check-in time of 16:00 and check-out by 10:00.
The resort is best known for its range of facilities, including both indoor and outdoor pools, a water park, a spa, and fitness center, catering to a variety of wellness and recreational needs. Amenities such as free Wi-Fi, free parking, air conditioning, and pet-friendly options make it accessible and comfortable for different types of travelers. On-site dining is available at Southern Comfort, which has been positively received for its food and atmosphere.
Its location provides easy access to notable nearby attractions like Dollywood, Ripley's Aquarium of the Smokies, and Anakeesta, making it a practical choice for visitors aiming to explore the area. The resort is approximately an hour's drive from McGhee Tyson Airport and under two hours from Asheville Regional Airport, adding to its convenience for out-of-town guests.
Guest reviews highlight the property's scenic views and family-friendly environment, though some note mixed experiences with sales presentations and occasional service limitations, such as temporary pool closures. Nonetheless, many appreciate the variety of onsite activities and the helpfulness of staff, suggesting the resort suits families and travelers looking for a comprehensive mountain retreat with entertainment options.
The short version: what's available day-to-day, and the key practical details most travelers search for.
Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.
I had the most enjoyable stay at this resort. Such beautiful views and so many amenities on sight you won't want to leave! I also want to give a huge shout out to Destiny who works for Westgate and express how much I enjoyed learning the history of Westgate with her. She was such a pleasure and really left a wonderful impression on me. I look forward to seeing her the next time I come visit and appreciate all her efforts and hard work she does for Westgate. I highly recommend asking for Destiny at the preview center if you're interested in learning more about Westgate! Destiny is so professional and is deserving of a review all to herself just praising her as a person but I hope she knows how special she is. We will definitely be back at Westgate! 10/10 HIGHLY RECOMMEND!
Great place to stay for a family vacation! The views are amazing and the rooms are great quality. My favorite part was how easy travel was, taking the shuttle down to the main lobby and getting on a trolley. Cj was a lot of fun and helped us get where we needed to be safely. Great experience for all!
Loved the resort, it was an amazing stay. Staff are friendly and helpful. The restaurant at the resort the food was actually delicious, the collard greens I highly recommend. Unfortunately the water park was under improvement and not available which was the reason why we picked this resort. The room are beautiful with a fully stocked kitchen, the balcony views are amazing. The beds are comfy my only complaint is the tv are a bit outdated! No smart tvs, would have been nice to watch some Netflix while laying in bed and keep the kids entertained with YouTube. Besides that best stay I had while I was in Tennessee!
This resort is nestled in the gorgeous Smoky Mountains, so the views were spectacular (even saw a mama black bear)! The service was top notch, when we needed something it was brought to us. We were there for New Year's Eve and it was still very festive. My kids enjoyed the indoor water park but we were close to various places that we didn't have to stay in the resort 24/7. Definitely will be back.
This was my first time staying at Westgate, and I would definitely return. I stayed in a one-bedroom unit with a jetted tub, and it was amazing. The kitchen was fully stocked, which was very convenient. The laundry room is shared with the upstairs neighbor, which is something to be aware of. The resort fee was the main downside, especially since the indoor pool was closed. I was also a bit confused about pool access because the website states that it’s not included unless noted. Check-in was smooth—Archer was very kind and professional. There was a timeshare/ticket sales pitch after check-in; I declined politely, though you do have to listen until the end. Since we booked a one-bedroom, the unit was located at the bottom of the mountain and didn’t have any views. The lobby is beautiful, and the location is great. Overall, I would recommend this resort.
Indoor water park was really nice on a rainy day. The cabins are absolutely gorgeous and they have mini golf and other pools located throughout the compound. They are pet friendly as well it is 150 extra but totally worth taking your pet if you don’t want to leave them at home.
We spent our Christmas vacation at Westgate in Gatlinburg and overall had a great experience. There truly was something for everyone in our group — ranging in age from 11 to 76. The location is perfectly situated between Gatlinburg and Pigeon Forge, which made it easy to explore both areas, and we also enjoyed spending time just exploring the property itself. Our favorite amenities were the infinity pool, fire pit, and water park. The on-site store was incredibly convenient for items we forgot, and getting around the property was surprisingly easy with very little internal traffic (unfortunately, the traffic outside the property is a different story). Check-in at the front desk was smooth and efficient. However, the biggest downside was the sales experience. We were immediately handed off to sales after check-in. What was presented as a 90-minute tour turned into nearly three hours. I clearly said “no” within the first five minutes, yet the presentation continued. I felt unheard and uncomfortable, especially after explaining that I was experiencing a medical flare-up and the pain was becoming unbearable from sitting so long. Despite this, the meeting continued, which felt inappropriate. That said, we are considering returning in 2026 with even more family because the property itself really does offer something for everyone. We sincerely hope that if we do return, the experience will not include such a pushy sales component, as that would make future stays far more enjoyable.
We have a timeshare here because we LOVE this resort SO MUCH!!! We have ONLY good things to say about this place. The water park is amazing. The customer service is superb, all of the amenities are so awesome. We’ve come and stayed on campus the entire time. Highly recommend it
This mountainside resort is 3 miles from Ripley’s Believe It or Not, 4 miles from Great Smoky Mountains National Park and 9 miles from Dollywood.
Curated spots travelers usually pair with a stay in Tennessee. Distances are rough real-world times, not straight-line.
59,425 reviews 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863, United States
43,678 reviews 88 River Rd, Gatlinburg, TN 37738, United States
15,855 reviews 576 Parkway, Gatlinburg, TN 37738, United States
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